IWCA: the future of our wine clubs and the emotional era of wine
Once again a great International Wine Club Association workshop ends! 2 intense days diving into the emotional era of Instagram and the future for our wine clubs in ‘social commerce’ (Robert Joseph). I had the pleasure to talk about balance and the future of wine consumption: where pleasure will meet wellness around a glass of wine. Thanks Sophie Jump for bringing the best speakers as always Ben Benrubi, Adrian Smith, Joseph Fattorini, Diana Isac and Robert Joseph.
On this special workshop I have seen myselg being elected as the new President of the Association. I will follow the steps of my predecessors to always bring the best to these inspiring workshops.
Morgane and I had the chance to talk about customer care. And by care we mean real care: how can we adapt to their new lifestyle regarding alcohol consumption, healthier diet and personal choices. Here is our presentation.
From customer service and customer experience to customer care
All the best to IWCA community and see you soon! Carlo Galimberti, David Thatcher, Emmanuelle Romeu, Guy Parent, Jakob Schuler, Lawrence Dutra, Manuel Hevia, Paul Busby, Stephane Kaloudoff, Stephanie Morton-Small (we missed you Nikolas von Haugwitz & Xavier Kat)